Subject: RE: Disputed Invoices
From: <[email-masked]>
To: <[email-masked]>
Date: Sat, 8 Apr 2023 12:19:32 +0430

Dears,

We are still waiting for your payment. 

Please check and let us know when can we expect to receive our money?

 

From: commercial <[email-masked]> 
Sent: Sunday, February 19, 2023 12:07 PM
To: [email-masked]
Subject: RE: Disputed Invoices

Reminder!!

 

 

-------- Original message --------

From: commercial <[email-masked] <mailto:[email-masked]> > 

Date: 12/02/2023 15:48 (GMT+03:30) 

To: [email-masked] <mailto:[email-masked]>  

Subject: RE: Disputed Invoices 

Dears,

We already has provided you with enough supporting documents and proof of payments which are related to the invoices, and you had found them enough to release the payment. You cannot understand our frustration otherwise you were not asking such a irrelative enquiry. You were aware of our Ground Handing and Cargo Handling rates concerning the flights. Whatever is our deal with local companies/authorities is absolutely none of your business. It’s exactly like to go to McDonald’s after a month, and ask them for their purchase order of onion and lettuce since you think they didn’t pay for them and used what they had in their garden!!!! What do you think would be your answer?

By the way, please do not try to teach us what is the professional manner. Perhaps, you forgot that we were chasing your team for long time and you were not take a minute to reply to even one of our e-mails during past months.

To make long short, we did our part and supported you regarding these flights and you were aware of all the prices in advance. Moreover,  the supporting documents were adequate enough to make you pay for the invoices. Now it is your part to honor your word and pay the balance as soon as possible. 

 

 

-------- Original message --------

From: Success Accounts <[email-masked] <mailto:[email-masked]> > 

Date: 09/02/2023 16:10 (GMT+03:30) 

To: 'commercial' <[email-masked] <mailto:[email-masked]> > 

Subject: RE: Disputed Invoices 

Dear Ghasemi,

Trust you are doing well,

We understand your frustration but your answer is irrelevant and you didn’t answer our questions regarding the proof of payment of handling /cargo handling and other charges.  If you paid those charges it should be very easy to prove but we don’t see any yet, so please concentrate on that part and leave the rest to the relevant authorities to decide who knows what. 

On the other hand We received the requests from a broker as well and we were definitely not aware by any mean. It is a compliance issue that we are working on actively with our US based lawyer. 

We never avoided or delayed payment not for you nor to any other supplier, so in your case you need to respond to our initial email and reply in professional manner.

Looking forward to receive your answer. 

Thanks for your cooperation and understanding.

 

Best Regards,

 

Accounts Team

T: +971 4 3020 440 F: +971 4 3020 499 E:  <mailto:[email-masked]> [email-masked] 

A: 608, The Apricot Tower, Dubai Silicon Oasis, P.O.BOX-341999, UAE

 

From: commercial <[email-masked] <mailto:[email-masked]> > 
Sent: Sunday, February 05, 2023 07:37
To: [email-masked] <mailto:[email-masked]> 
Subject: RE: Disputed Invoices

Dears,

After hiding for long period of time and chasing you everywhere including social media and despite to all the problems you and your clients caused, this is not what we are expecting to receive. Now we can understand why military department was not letting us to have access to the crew and why you were insisting for the sign charge note. You were aware of the nature of shipment from day one and put us in the biggest challenge ever and now instead of doing your minimum part in this business, reverting with such as disappointing excuses. 

Now for the last time we are bring your attention to the fact that; Your client has landed in an international airport and all charges according to the provided supporting documents, are paid. We did our part and now you have to accept the responsibility of what you have done.

We know you are receiving the messages and when there is no reply and you are mute, it has no other meaning but you knew what was going on and just trying to deviate your responsibilities. Instead of absolutely damaging your reputation by ignoring the emails, it is better to immediately pay the rest of balance and close this chapter in your earliest conveniences. 

 

 

-------- Original message --------

From: Success Accounts <[email-masked] <mailto:[email-masked]> > 

Date: 02/02/2023 16:11 (GMT+03:30) 

To: [email-masked] <mailto:[email-masked]>  

Cc: [email-masked] <mailto:[email-masked]>  

Subject: Disputed Invoices 

Dear Safiran,

Ref below flights, kindly note the following :

             Flight Date

Operator

A/C Type

A/C REG

Inv. No.

Call Sign

20/08/2022

RUSSIAN AIR FORCE

IL76

RF-78807

SAS/2008/25

RFF7891 - RFF7892

20/08/2022

RUSSIAN AIR FORCE

IL76

RF-86902

SAS/2008/26

RFF7893 - RFF7894

20/08/2022

RUSSIAN AIR FORCE

IL76

RF-78831

SAS/2008/27

RFF7891 - RFF7892

20/08/2022 - 21/08/2022

RUSSIAN AIR FORCE

IL76

RF-78817

SAS/2008/28

RFF7893 - RFF7894

21/08/2022

RUSSIAN AIR FORCE

IL76

RF-76713

SAS/2308/29

RFF7891 - RFF7892

Our internal audit process didn’t approve your invoices due to the following :

1.	No signed handling charge note were provided . 
2.	As per the correspondence from you ,you stated that flights were handled by the military and no one was allowed to approach .
3.	We understand from the above statement that no handling of aircraft nor for the cargo were paid by you as all were performed by military .

Kindly send us a credit note for the handling and cargo handling for the mentioned aircraft as you have not supervised and paid the charges for the same. 

Best Regards,

 

Accounts Team
T: +971 4 3020 440 F: +971 4 3020 499 E: accounts <mailto:[email-masked]> @success.aero

A : 608, The Apricot Tower, Dubai Silicon Oasis, P.O.BOX-341999, UAE