Subject: Re:[## 264512 ##] m/t Remy\\ Vessel Internet Connection
From: Support World-Link <[email-masked]>
To: "master" <[email-masked]>
Cc: "capt. gautam bhalla marine superintendent" <[email-masked]>, "capt. mike operation - owner" <[email-masked]>, "mohammed shafi procurement officer 2" <[email-masked]>, "omkar sawant crewing manager 4" <[email-masked]>, "safety officer" <[email-masked]>, "technical director oleg" <[email-masked]>, "tsi avinash singh" <[email-masked]>, "vladislav technical assistant" <[email-masked]>, "cso / dpa" <[email-masked]>, "maxim
Date: Fri, 18 Aug 2023 02:07:03 -0700

Dear Captain,
 Good Day,
 
 We are currently checking and we will revert to you once we have an update. 
 However, we found out that the vessel was online over Backup - Iridium.

 

 Kind Regards, 
 
 Rafael Efstathiou | Support Engineer 
 Spatharikou 8, Limassol 4004, Cyprus
 
 Support Hotline 24/7 
 Cyprus: +357-25-877-565 Ext. 2208
 USA: +1-202-754-8212 
 Singapore: +65-3159-3849
 Argentina: +54-11-39894077 [email-masked] 

 
 
---- on Fri, 18 Aug 2023 11:08:39 +0300 "master"<[email-masked]> wrote ---- 
 Dear Sirs Good day, Please be advised that since 16/08/2023 PM, when is changed vessel internet system configuration (as attached), from that time Internet connection not working on board (e-mail is working, but internet not). Have checked visually on the VSAT installation , all the time lose the signal connection (1 minutes working – 2 minutes not working and that cycles all the time since 16/08/23 PM). Please send to vessel the instruction/operation manual for VSAT instalation on board, maybe possible to change the manually Satellite Spot Area (Like on another vessels, where I can catch satellite manually, not in auto mode only) Also kindly check the configuration of vessel instalation, because the VSAT phones not working as well and advise Thanking you in advance Warm & Best Regards, Capt. Oleksandr Vermiyenko Master of M.T. Remy Tel Vsat: +35725030094 Iridium: +881677131783 E mail: [email-masked]