Subject: RE: [## 264512 ##] m/t Remy\\ Vessel Internet Connection
From: "master" <[email-masked]>
To: "'Support World-Link'" <[email-masked]>
Cc: "'capt. gautam bhalla marine superintendent'" <[email-masked]>, "'capt. mike operation - owner'" <[email-masked]>, "'mohammed shafi procurement officer 2'" <[email-masked]>, "'omkar sawant crewing manager 4'" <[email-masked]>, "'safety officer'" <[email-masked]>, "'technical director oleg'" <[email-masked]>, "'tsi avinash singh'" <[email-masked]>, "'vladislav technical assistant'" <[email-masked]>, "'cso / dpa'" <
Date: Fri, 18 Aug 2023 05:40:11 -0400

Dear Rafael

Good day,

Thanks a lot for your message, well noted.

Please update vessel configuration of VSAT and send to vessel Instruction Manual for vessel instalation in order to check and manual connect the VSAT online - the main system if has the lose signal, or the necessary to change manually Satellite Spot Area from the board vessel if will necessary.

Thanking you in advance

Warm & Best Regards,

Capt. Oleksandr Vermiyenko

Master of M.T. Remy

Tel  Vsat: +35725030094                     

Iridium: +881677131783

E mail: [email-masked]

 

From: Support World-Link <[email-masked]> 
Sent: 18 August 2023 13:07
To: master <[email-masked]>
Cc: capt. gautam bhalla marine superintendent <[email-masked]>; capt. mike operation - owner <[email-masked]>; mohammed shafi procurement officer 2 <[email-masked]>; omkar sawant crewing manager 4 <[email-masked]>; safety officer <[email-masked]>; technical director oleg <[email-masked]>; tsi avinash singh <[email-masked]>; vladislav technical assistant <[email-masked]>; cso / dpa <[email-masked]>; maxim it engineer <[email-masked]>
Subject: Re:[## 264512 ##] m/t Remy\\ Vessel Internet Connection

Dear Captain,

Good Day,

We are currently checking and we will revert to you once we have an update.

However, we found out that the vessel was online over Backup - Iridium.

 

 

Kind Regards, 

Rafael Efstathiou | Support Engineer 

Spatharikou 8, Limassol 4004, Cyprus

Support Hotline 24/7  

Cyprus: +357-25-877-565 Ext. 2208

USA: +1-202-754-8212 

Singapore: +65-3159-3849

Argentina: +54-11-39894077

 <mailto:[email-masked]> [email-masked] 

 

---- on Fri, 18 Aug 2023 11:08:39 +0300 "master"<[email-masked] <mailto:[email-masked]> > wrote ---- 

Dear Sirs

Good day,

Please be advised that since 16/08/2023 PM, when is changed vessel internet system configuration (as attached), from that time Internet connection not working on board (e-mail is working, but internet not).

Have checked visually on the VSAT installation , all the time lose the signal connection (1 minutes working - 2 minutes not working and that cycles all the time since 16/08/23 PM).

Please send to vessel the instruction/operation manual for VSAT instalation on board, maybe possible to change the manually Satellite Spot Area (Like on another vessels, where I can catch satellite manually, not in auto mode only)

Also kindly check the configuration of vessel instalation, because the VSAT phones not working as well and advise

Thanking you in advance

Warm & Best Regards,

Capt. Oleksandr Vermiyenko

Master of M.T. Remy

Tel  Vsat: +35725030094                     

Iridium: +881677131783

E mail: [email-masked] <mailto:[email-masked]>